Policy

Shipping & Refund Policy

📦 Order Processing & Shipping

• All physical items are handmade to order. Please allow 2-4 weeks for processing before shipping. (Longer for pre orders) 

• Tracking information will be emailed to you once your item has shipped.

• Once your package is handed over to the postal service (USPS or otherwise), we are no longer responsible for delays, lost, or stolen items during transit.

• It is the customer’s responsibility to provide the correct and complete shipping address. We are not responsible for packages delivered to incorrect addresses due to customer error.

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📬 Lost or Stolen Packages

• If your tracking number shows “Delivered” but you did not receive the package, please contact your local USPS or delivery carrier directly to file a claim.

• We are not responsible for packages marked “Delivered” by the carrier. No refunds or replacements will be issued in such cases.

• In cases of potential mail fraud or duplicate tracking numbers, please contact USPS or file a missing mail claim. You can also call your local branch for further investigation.

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🧶 Returns & Refunds (Physical Products)

• Due to the handmade nature of our items, all sales are final.

• We do not accept returns or exchanges unless your item arrives damaged. In that case, you must contact us within 3 days of delivery with clear photos of the damage.

• We reserve the right to deny returns for issues caused by misuse or failure to follow care instructions.

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🧾 Digital Downloads & Patterns

• All digital downloads (including crochet patterns) are non-refundable once purchased.

• Patterns are for personal use only and may not be resold, redistributed, or copied in any way. Commercial use requires written permission.

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📧 Customer Responsibility

• By completing your purchase, you acknowledge that you have read and agree to all of our store policies.

• If you experience an issue with your order, please reach out within 7 days of delivery and include your order number and any relevant details.

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🔐 Need Help?

Email us at r0saa0728@gmail.com with any questions. We’re happy to assist — but please understand that once an item is marked delivered, it is outside of our control.