Shipping policy

Shipping & Refund Policy

📦 Order Processing & Shipping

• All physical items are handmade to order. Please allow [insert your processing time, e.g., 5–10 business days] for processing before shipping.

• Tracking information will be emailed to you once your item has shipped.

• Once your package is handed over to the postal service (USPS or otherwise), we are no longer responsible for delays, lost, or stolen items during transit.

• It is the customer’s responsibility to provide the correct and complete shipping address. We are not responsible for packages delivered to incorrect addresses due to customer error.

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📬 Lost or Stolen Packages

• If your tracking number shows “Delivered” but you did not receive the package, please contact your local USPS or delivery carrier directly to file a claim.

• We are not responsible for packages marked “Delivered” by the carrier. No refunds or replacements will be issued in such cases.

• In cases of potential mail fraud or duplicate tracking numbers, please contact USPS or file a missing mail claim. You can also call your local branch for further investigation.